Comments on: www.Toysrus.com/trusurvey – Offer feedback to win a cash prize

By: Libby Wilson

Libby Wilson — Wed, 28 Dec 2011 11:47:44 +0000

A couple of days after purchasing several gifts for my grandkids at the Toys R Us on Contra Costa Blvd., in Pleasant Hill, CA, I came to the conclusion that I had possibly been overcharged. I took just my receipt into the store and an extremely nice customer service representative by the name of Valerie did everything in her power to make sure that I had a great shopping experience at your store that day. Even though the place was the expected “mad house”, it being only 2 days before X-mas, she was really warm and efficent and went above and beyond the call of duty to help explain the problem and remedy the situation. I left promising myself that I would compliment her in writing to “the powers that be”.

By: Lyn Vranek

Lyn Vranek — Sun, 18 Dec 2011 14:33:13 +0000

Hi there, i shopped in the Gepps Cross Toysrus, and was helped by a beautiful young sales person by the name of Nikita, absolutely delightful, a credit to your store. She made several phone calls to other nearby Toysrus to enquire if the goods i wanted were available, very attentive and a happy individual, she will go far, cheers Lyn.

By: Bobbi Veloce

Bobbi Veloce — Mon, 12 Dec 2011 14:58:24 +0000

My order was not big just 5 gift cards for my little munchkins. The young lady was helpful, and cheery, and she enjoyed her job.
Being in retail, I know how much at times little things can be wearing. But I always say dont let the little things spoil your day, and try to make at least one person smile, it is contagious.
The store is clean, and well knowledge people you have in your employ.
Thank You Toysrus

By: Tricia Uwazany

Tricia Uwazany — Sat, 10 Dec 2011 08:20:14 +0000

I spoke to the manager Tony, He could not have been nicer to me, I explained my problem and he took care of it right away, I wished I had talked to him before I wrote my last commment because I take it all back he is the best manager easy to talk to and gives you results right away! GOD BLESS YOU TONY AND MERRY CHRISTMAS TO YOU AND YOUR FAMILY!

By: Tricia Uwazany

Tricia Uwazany — Fri, 09 Dec 2011 20:01:51 +0000

I went to your Auburn store today to purchase some of your sale items, first of all I was over charged on my bundle and then when I called the store to complain I was on hold for 10 minutes, so I called back and now there phone is busy, they must have taken it off the hook. I’m not too HAPPY!!! Wish I never went there,and may I say It’s a 45 minute ride to go back to talk to the manager, and by the way the store is mobbed with customers, MERRY CHRISTMAS!!!!

By: Joyce Kamen

Joyce Kamen — Wed, 07 Dec 2011 19:05:33 +0000

I frequent the Highland Park store and find it clean, spacious, well stocked, and with friendly and helpful employees. Also, the prices are reasonable compared to other store in the area.

By: Angela Balzarini

Angela Balzarini — Thu, 01 Dec 2011 13:43:34 +0000

Was Christmas shopping at the Dedham, Ma. store, couldn’t find a certain boardgame. I was approached by a clerk named Shannon who was extremely helpful and within minutes she had the game for us. Will be doing more shoppng there.

By: Erika

Erika — Thu, 01 Dec 2011 04:51:56 +0000

The sales person helping me & my children in the elecctronics dept was very helful & knowledgabke of the products we inquired about and purchased.

By: Keila D. Maldonado

Keila D. Maldonado — Wed, 30 Nov 2011 21:31:23 +0000

i am a happy customer every time i go to toys r us. i have two children my oldest is 7 and my youngest is 3. everytime i go to the store they want everything is like there is wonder land. im always helped and always satified with the items that i purchase. just purchased for my daughter the nintendo ds3 for christmas and i tried it and loved it…. i dont know what i would do with out toys r us….the best toy store and kid store.

By: JOHNETTA BRUCE

JOHNETTA BRUCE — Wed, 30 Nov 2011 20:10:38 +0000

Cheryl, at the Kenwood store went above and beyond finding for me a clown air swimmer and the helium tank that it needs. She saved me a trip back to the store . she is a very friendly and helpful person. Beautiful smile.