Survey website : www.StaplesCares.com
Survey beneficial : $5,000
Office supplies retailer Staples live up to its slogan, “that was easy.” To get the feedback from its customers, the company runs its Staples Cares customer satisfaction survey at www.StaplesCares.com. Staples obviously wants to establish a stronger connection with the consumers. Through the survey, it intends to know more about the wants, needs, and preferences of its beloved patrons. Customers could be sure their concerns, suggestions, and opinions would reach the management so that in the end they would be served better. Is the online site survey really that easy?
By visiting www.StaplesCares.com, an Internet user would be redirected to a Webpage that welcomes respondents. An online user would decide the language to use throughout the process. Since the questionnaire is aimed at US customers, language options are narrowed to two: English and Spanish. Before the user proceeds, he would be asked about other possible concerns. Thus, there is a button at the bottom of the page that leads to the Frequently-Asked-Questions sheet. There, the company tries to guide the user about what to do when there is trouble loading the site, when the survey code fails to work, and how to contact the company about rewards or rebate transactions.
Hit the ‘Next’ button and www.StaplesCares.com loads the starting page of the online survey. Before proceeding, the respondent would be asked to fill out a blank field using a 16-digit survey code provided at the actual purchase receipt. It would be impossible for just about anyone to proceed without supplying a valid and proper code. According to actual respondents, only codes obtained within the past seven days would be valid and functional. This feature would sort out posers and other unscrupulous parties that only intend to mess up with the survey.
The online questionnaire is comprised of a handful of questions loaded to each page one by one. The respondent has the convenience of just choosing one from the several options provided as possible answers to questions. That is quite easy. Assuming that each respondent would profoundly and deliberately provide feedback through the questionnaire, it is estimated that he/she would only spend about 5 minutes to 10 minutes to complete filling out www.StaplesCares.com. The completed form would automatically be sent to the database allotted by the company. Staples has the prerogative to instantly provide responses to the feedbacks through making announcements to the public or personally contacting selected responses.
Just like all other customer surveys, www.StaplesCares.com offers an incentive to customers for taking the time out to complete the questionnaire. Each respondent is given a raffle entry to the online sweepstakes. At stake are gift cards that could be redeemed and used in any Staples location. Of course, many skeptics would assert that cash would be a better reward. But if you are a loyal Staples customer, you would certainly appreciate this gesture to give out such gift cards, which may be worth up to $5,000 each. Where else could you possibly win such a prize just by completing a survey form? The online survey may take a few minutes to complete, but it surely is easy.