Website : www.Productassist.com/walmart
As technology products become more advanced and more popular, they easily find space in consumer’s life. And as the usage increases, more and more customers expect better and prompt services from retailers and manufacturers.
Customer care service is the common way of providing this service to keep the customer happy and intact. Customer care is a service provided to customers before and after a purchase. To enhance the level of customer satisfaction, retailers, service providers and manufacturers include customer care service as one of the prime services in their overall marketing strategy.
Welcome to the Digital Age
As people become busy in their daily life, shift to the digital world for browsing products, comparing product prices and to finally purchasing products has become a norm. So if every action related to product enquiry and its purchase is online, then how can customer service be far behind?
Yes. Customer is king and keeping the king happy is imperative. No wonder, retailers are providing customer care services online to keep the right pace and solve customers’ problems in no time. Online makes things work in real time and provide instant solution.
Traditionally customer care got rendered on just one call. Though effective, it took two to three days for engineers or mechanics to visit and resolve the concerned problem. But as people lose patience for calls and waiting and find online as the next best time saver, customer care service find itself adapting to this new medium of reaching out to people.
So do you remember old times when every time engineers used to take your details after fixing the problem so that they can maintain a record? Well, well now all that is wiped out.
Now to maintain a data base of the customers, retailers and service providers devise an online form in which customer fill in their personal information or sometime just their email details. This helps in keeping a track of their problems and in providing different forms of services like monthly or by monthly AMC services or any other personal service.
The Retailers’ Way
So for instance you are a loyal Wal-Mart customer and all your technology products, gizmos and gadgets come from there then in few simple steps you can get access to whole lot of services that Wal-Mart has to offer. Wal-Mart Product Support Center is a portal that provides support for most electronic products purchased at Wal-Mart and that are qualified for the Wal-Mart Product Support. And Wal-Mart Product Assist Support Center comes for free. The consumers product support helps in answering questions about product features and specs by phone or the internet; helps to understand how to utilize most electronic products purchased at Wal-Mart and also gives configuration help; For Wal-Mart’s product support care one has to simply register on their website by filling personal information like.
• Name and age
• Home address
• Contact details like phone number and email address
Once this is filled you become a registered member of their product support care system and can access services like 24 hour technical support, live chatting with customer care executive, troubleshooting guide and other essential service of product support centre. This way they store your information in their server and next time when you log on you just have to put your email id and password and voila! Within no time everything will be taken care of.
Just like Wal-Mart, NEW Corp, understands customers and value of retaining them. Therefore, going a step ahead, it takes care of both retailers and customers. Customers can access services like installation, technical support and recommendation on new purchase. With the help of their recycling program, customers and retailers both can dispose off their products safely. To get this entire just log onto www.Productassist.com/walmart Information and enter the world of information and help juts on a click. You can also benefit from their extended service contracts.
For retailers NEW Corp offers services like marketing expertise to optimize sales, extended service contracts to customers on behalf of the retailers and easy delivery services to ease off a retailer’s burden.
Helping manufacturers build loyalty by keeping the costs down and driving up sales, NEW CORP’s processes and technology help in increasing revenue too. They also offer customized programs to manufacturers to reap higher benefits.
Customers can also exercise replacement claim. Helping your customers save time and money, the service to offer instant solution for theft or damage for a phone helps NEW CORP to maintain brand loyalty.
Online forms are ready to use, user-friendly and safe. For the purpose of maintaining a record, companies or retailers keep the customer’s information safe and use it for their purpose only. So while you don’t have to worry abut your safety, retailers too get away with hoards of paperwork